Terms of Service

Who provides this service

The website, the app and the newsletter are operated by Software Development - Rafał Darłak, Gnojnica 59, 39-105 Gnojnica, Poland, NIP: 8181728292, REGON: 388328837.

You can reach us at support@cadenvio.com. To the extent the EU Digital Services Act applies to Cadenvio, this is the designated single point of contact for authorities and users; communications in English are accepted.

What Cadenvio is

Cadenvio is an individual X publishing workspace: you connect one X account, compose posts and threads, schedule them on a calendar, publish them through X's official API and read back available metrics, with an AI assistant that helps you write. Solo, Pro and Max are available. Current prices and limits are described at https://cadenvio.com/pricing/ and inside the app.

To use the app you need a current browser (the last two major versions of Chrome, Firefox, Safari or Edge) with JavaScript, local storage and cookies enabled, an internet connection and an X account. Sign-in is provided by X.

Your account and Personal workspace

You need an account to use the app. You must be at least 18 years old. Keep your sign-in details to yourself, give us accurate information, use one account per person and tell us at support@cadenvio.com if you suspect misuse. You are responsible for activity under your account to the extent the law allows.

Your work lives in one Personal workspace created automatically for your account. Plans, limits and billing apply to that Personal workspace, and you choose and pay for its plan.

Plans and limits

Every plan allows one connected X account and sets limits for total X segments per billing cycle, including a smaller sub-limit for segments containing one or more links, Cadenvio root-post analytics admissions and history, AI tokens, media storage and custom AI commands. Every thread part consumes one total segment; only the root post is eligible for analytics, and a part containing one or more URLs also consumes one linked-segment slot. The current limits shown on the pricing page and at purchase apply to the plan. A workspace without an active plan is paused.

Recurring allowances reset with the subscription billing cycle and unused amounts do not carry over. Trial allowances use the separate seven-day trial window. A one-off publishing top-up is used after the plan allowance, stays valid for twelve months and does not add analytics admissions. Each linked-post credit satisfies both the total and linked segment meters for that part.

When a limit is reached, the app tells you and the action waits until you upgrade, top up, remove something or the next month starts. Posts already scheduled beyond an exhausted allowance are not published and are marked in your calendar so you can act. We may adjust plan limits with at least 30 days' notice; a running paid period always keeps at least what you bought.

Free trial and paused workspace

An eligible new customer's first Solo, Pro or Max subscription starts with a 7-day, card-required trial. Nothing is charged during the trial. If you cancel before it ends through Plan & billing or the billing portal opened from the app, nothing is charged. Otherwise the selected plan renews into its first paid period. One trial per person; later subscriptions start without one. Trial allowances for the whole seven days are 30 total X segments including at most 3 containing links, analytics for 30 root posts published through Cadenvio, 200,000 AI tokens and 1 GiB of media. The selected plan's other capability limits still apply. Ending the trial early starts billing and the full plan allowances immediately; remaining free days lapse and trial usage does not consume the first paid allowance window.

A workspace with no active plan — before a first plan, after cancellation or after payment finally fails — is paused. You can sign in, read and edit existing drafts and request an export, but publishing, a new X connection, uploads and AI requests are unavailable. Scheduled items remain visible and require a plan before they can publish. Choosing a plan lifts the pause when the entitlement is confirmed.

Paid plans, payments and renewals

Paid plans and top-up packs are facilitated by Sold through Link, LLC using Stripe services. Sold through Link is the merchant of record, but Cadenvio remains the seller and provider of the service. Link's transaction terms govern payment processing; these terms govern Cadenvio. Link calculates and remits transaction taxes, issues receipts and invoices, secures payments and handles transaction support and disputes. Cadenvio provides product support and may initiate refunds through Link.

Prices are shown without VAT or sales tax; the applicable tax is calculated at checkout from your billing address, and the total you confirm at checkout is what you pay. Prices are shown and charged in US dollars; your payment provider may convert the amount into your card's currency.

Plans renew automatically — monthly or yearly, as chosen — until cancelled. The payment method is charged when an eligible trial ends, or immediately if no trial applies, and at the start of later periods. Cadenvio does not send its own trial-ending reminder because account sign-in provides no email address; Link may send trial, renewal and other mandatory subscription notifications to the address supplied at checkout. If payment keeps failing after Link's retries, the workspace is paused and existing content is not deleted.

Upgrades take effect immediately, and the difference for the rest of the current period is charged pro rata. Downgrades and switches to a cheaper interval take effect at the end of the current period.

Cancellation, refunds and the right to withdraw

You can cancel a plan at any time in Plan & billing or through the billing portal opened from the app; the plan stays active until the end of the period you paid for (or of the trial) and is not renewed. Cancelling does not delete your workspace — it is paused as described above.

Our refund policy: within 14 days of your first plan payment, or of buying a top-up pack that has not been used, we provide a full refund on request. Renewals and used top-ups are not refunded except where law requires it. Ask support@cadenvio.com; Cadenvio initiates an approved refund through Link to the original payment method.

If you are a consumer, you also have the statutory right to withdraw from a distance contract within 14 days without giving a reason, by sending us an unequivocal statement — for example an email saying "I withdraw from my Cadenvio subscription concluded on <date>". Because the plan starts as soon as you buy it, at your request, a withdrawal after use may be settled pro rata for the days used — but our 14-day full-refund policy above is at least as generous and applies to everyone. Where Sold through Link, as merchant of record, applies a more generous refund or cooling-off rule, that rule prevails.

Price and plan changes

We may change prices. We announce a price change prominently in the app and, where an email channel is available to us or Link, by email at least 30 days in advance. It applies from the first renewal after that notice; if you do not agree, you can cancel before it takes effect. Switching plans takes the current price of the new plan.

X reprices its API from time to time, and when it does we may move the recurring X allowances a plan carries — up or down — from the first renewal after at least 30 days' prominent in-app notice and, where an email channel is available to us or Link, email notice. Your current paid period keeps what you bought. If we materially reduce what a paid plan includes, you can cancel within 30 days of that notice and receive a pro-rata refund of the remaining period.

The AI assistant

The assistant drafts, rewrites, analyses and builds a voice profile using a language model operated through Microsoft Azure OpenAI Service. You are interacting with AI whenever the assistant is open. Output can be inaccurate, incomplete or unsuitable; review it before publishing. Similar prompts can produce similar output for others, so output is not exclusive to you.

AI use counts against workspace and user limits. Do not use it to create content that breaks these terms or X's rules. Cadenvio provides a Made with AI label, but you remain responsible for disclosures required for synthetic or AI-edited content, including public-interest text where applicable. The human-review or editorial-responsibility exceptions, if any, depend on your actual process. Prompts and drafts serve your requests and are not used by Cadenvio or Microsoft to train foundation models.

Acceptable use and content rules

Use Cadenvio only for content and activity that is lawful and respects X's terms and automation rules. Do not use it to spam, harass, mislead, impersonate, or infringe others' rights; do not publish content that is illegal, hateful, sexually exploitative, violent or that violates someone's privacy or intellectual property; do not automate access to the site or the API beyond ordinary use; and do not submit email addresses that are not yours.

We do not review your posts before they are published. If we learn — from a report, a platform, an authority or our own systems — that content or an account breaks the law or these terms, we may refuse to publish, remove or restrict the content, or suspend or close the account. We tell you what we did and why, unless the law prevents it, and you can object at support@cadenvio.com; we answer within 14 days. Reports about content published through Cadenvio can be sent to the same address.

Your content

The posts, drafts, media and prompts you create in Cadenvio remain yours. You grant us only the licence we need to store, process and display them so the app can work, to send them to the AI assistant when you ask it for help, and to publish them to the X account you connect, when you instruct it to. You are responsible for having the rights to what you publish.

X and its interfaces

Publishing and analytics go through X's own API, under X's developer terms and your own agreement with X. We are not responsible for changes, rate limits, pricing or outages on X's side; where X starts charging for something the app relies on, we may reflect that in plan allowances or prices under the notice rules above. Cadenvio is not affiliated with, endorsed by or sponsored by X Corp.; the X name and logo belong to X Corp. and appear here only to indicate interoperability.

Data export and switching

You can leave at any time and take your exportable data with you. Request it at support@cadenvio.com. After identity verification, we respond within 30 days and provide available posts, drafts, schedules and settings in a structured machine-readable JSON export together with media files, without a switching fee. The download remains available for 30 days. We provide reasonable switching assistance during that period, then delete the export and, after the relationship ends, delete account data subject to the retention rules in the Privacy Policy.

The newsletter

Subscribing to product updates is free and creates no obligation on either side. Updates only start after you confirm your address, every email includes an unsubscribe link, and you can leave at any time.

Ending the relationship

You can stop using Cadenvio at any time and request deletion at support@cadenvio.com. After identity verification, deletion cancels the plan subject to the refund rules, disconnects X and removes account and workspace data within 30 days, except records retained by law. We may suspend or close an account that materially breaches these terms, or discontinue the service, giving reasonable notice where law and circumstances allow and refunding any unused paid period.

Intellectual property

The Cadenvio name, logo, design, software and all content on this site belong to Software Development - Rafał Darłak.

Warranties

We work to keep Cadenvio available and reliable, but we do not guarantee uninterrupted operation, that every post will be published at the exact second, or that AI output is correct. If a paid feature does not work as described and we cannot fix it within a reasonable time, you can cancel and receive a pro-rata refund of the remaining period. Nothing in these terms limits the rights that consumer law and the rules on the conformity of digital services give you.

Liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of the site or the app, including posts that were not published or were published late, lost reach or lost profits. Towards businesses, our total liability for a year is limited to the fees you paid us in the twelve months before the event; this limit does not apply to damage caused intentionally. Nothing in these terms limits rights that consumer law grants you in your country of residence.

Complaints

If something on this site or in the app does not work as it should, send a complaint to support@cadenvio.com with a short description of the problem. We respond within 14 days.

If you are a consumer, you can also use out-of-court dispute resolution — in Poland, for example, the municipal or district consumer ombudsman or mediation before the Trade Inspection.

Governing law

These terms are governed by Polish law. If you are a consumer, the mandatory consumer protections of your country of residence remain unaffected. English is the only published official version.

Changes and contact

We may update these terms; the current version and date always appear here. Material changes are announced prominently in the app and, where we hold an address, by email at least 30 days before they take effect. A new Terms version requires renewed agreement before further protected use. If you do not agree, you can end the account or plan before the change takes effect. Questions are welcome at support@cadenvio.com.