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Cadenvio uses essential browser storage to keep the service working. Optional analytics helps us understand which pages and product features are useful. You can accept or reject it.

Cookie and Local Storage Policy

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Your privacy choices

Cadenvio uses essential browser storage to keep the service working. Optional analytics helps us understand which pages and product features are useful. You can accept or reject it.

DataFast uses a pseudonymous visitor cookie to recognise this browser across visits. It receives canonical page paths, fixed content-free events about composing, scheduling, publishing, connections, settings, analytics controls, assistant and billing actions, plus attachment type and a grouped count, a coarse acquisition category and LCP, INP and CLS performance metrics. We do not identify your Cadenvio account and do not send account, workspace, X or Stripe identifiers, post text, prompts, drafts, files, file names, exact schedules, error messages, search terms or full referral URLs. DataFast Growth retains analytics for 5+ years. Separate IP-masked technical diagnostics remain in Microsoft Application Insights for 30 days. You can change this choice at any time.

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cadenvio

Report a product issue

Send a useful, safe report when Cadenvio does not behave as expected.

By CadenvioUpdated August 27, 2026

Check the immediate recovery first

  • Retry the action once after confirming you are online.
  • Open Calendar for the full reason when a post fails.
  • Reconnect X when the workspace says access has expired.
  • For billing, wait a minute and refresh if a confirmed payment is still being registered.

Send a report Support can investigate

  1. Use the product issue template

    Describe what you were trying to do, what happened and what you expected.

  2. Add time and context

    Include the date, local time, feature, browser or device and your X handle.

  3. Attach safe evidence

    A screenshot is helpful when it does not expose private content or payment details.

A formal complaint receives a response within 14 days.

Related guides

Continue with these guides.

Fix a post that did not publishReconnect or disconnect XRequest a refund

Contact Cadenvio Support

Choose a prepared message, add the missing details and review it before sending.

Request a refund

For a first plan payment or an unused top-up that may be eligible for a refund.

Open email

Report a product issue

For something that failed, looked wrong or did not behave as expected.

Open email

Report content

For unlawful, abusive or rights-infringing content published through Cadenvio.

Open email

Make a data or privacy request

For access, export, correction, restriction, objection or account deletion.

Open email