Your privacy choices

Cadenvio uses essential browser storage to keep the service working. Optional analytics helps us understand which pages and product features are useful. You can accept or reject it.

Cookie and Local Storage Policy

Your current choice

Your privacy choices

Cadenvio uses essential browser storage to keep the service working. Optional analytics helps us understand which pages and product features are useful. You can accept or reject it.

DataFast uses a pseudonymous visitor cookie to recognise this browser across visits. It receives canonical page paths, fixed content-free events about composing, scheduling, publishing, connections, settings, analytics controls, assistant and billing actions, plus attachment type and a grouped count, a coarse acquisition category and LCP, INP and CLS performance metrics. We do not identify your Cadenvio account and do not send account, workspace, X or Stripe identifiers, post text, prompts, drafts, files, file names, exact schedules, error messages, search terms or full referral URLs. DataFast Growth retains analytics for 5+ years. Separate IP-masked technical diagnostics remain in Microsoft Application Insights for 30 days. You can change this choice at any time.

Cookie and Local Storage Policy
Skip to content
cadenvio

Request a refund

Check the refund rules and send the details Support needs to review your request.

By CadenvioUpdated August 27, 2026

When a full refund is available

  • Your first plan payment, when requested within 14 days.
  • An unused top-up pack, when requested within 14 days of purchase.
  • Any additional refund required by the law that applies to you.

Renewals and top-ups that have been used are not normally refunded. Your consumer withdrawal rights remain available. If another applicable rule is more generous, that rule prevails.

Send the request

  1. Open the refund message

    Use the prepared refund template below or email support@cadenvio.com.

  2. Identify the purchase

    Add your X handle, purchase type, purchase date and receipt or invoice number when available.

  3. Wait for review

    Support verifies the request and returns an approved refund to the original payment method.

Related guides

Continue with these guides.

Change or cancel your subscriptionUnderstand allowances and top-upsReport a product issue

Contact Cadenvio Support

Choose a prepared message, add the missing details and review it before sending.

Request a refund

For a first plan payment or an unused top-up that may be eligible for a refund.

Open email

Report a product issue

For something that failed, looked wrong or did not behave as expected.

Open email

Report content

For unlawful, abusive or rights-infringing content published through Cadenvio.

Open email

Make a data or privacy request

For access, export, correction, restriction, objection or account deletion.

Open email